Our Service to You

Creating customer service experiences for premium travelers through unique service concepts based on personal interaction, professional service and a solid understanding of the guest mindset and product knowledge.

Lounge Design and Concept Solutions

Providing a Design to Delivery Approach

Performa’s core expertise lies in the design, development and consistent delivery of personalized and unique guest service platforms for lounges – tailored for our customers.

  • Providing Turnkey Solutions

    Performa and our colleagues from other gategroup businesses have broad knowledge and experience in serving premium customers. This enables us to provide you with a truly turnkey solution including planning, design, technical organisation, fitting out, financing services and management of the lounge – all in one go. airberlin and Mumbai are strong examples of this.

  • An Innovative Approach

    Performa’s product development life-cycle is focused on a proactive and continuous product innovation process. The final product we deliver is the passenger’s lounge meal – be it a breakfast, snack, main course, buffet, or afternoon tea – but our culinary excellence is not only expressed by the quality of our food, it lies as well in the thinking behind the service concepts (e.g. service procedures, bulk packing, plating, service ware etc.) accompanying each passenger’s lounge experience. The result is that both in-flight and ground services are fully aligned.