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A German Concept for airberlin

“We are very pleased with the joint development of our lounge with an airberlin identity. This approach is very close to the customer due to the involvement of Performa from the first concept idea to the opening and running the lounge. This assures our strong focus on customer satisfaction.”
– Thomas Ney, airberlin Chief Product Officer, Senior Vice President Guest Experience airberlin
Customer Details
  • airberlin
  • Second largest airline in Germany
  • 147 destinations
  • Carried more than 31.5 million passengers in 2013
Requirements

airberlin wanted Performa to help create a lounge representing the airberlin brand aspirations.

“Performa has aligned with airberlin’s brand aspirations and this is reflected throughout the lounge, in its food and beverages, decor and furnishings.”
– Beat Ehlers, Managing Director, Performa
The Process

Performa had regular meetings with all involved parties. The airline always has full oversight and the lounge experiences passengers enjoy will all be under the airberlin brand.

The Solution

The project covered everything from concept design to construction, including fire safety concepts, technical planning and production of unique airberlin furniture. Performa will manage the lounge under the airberlin brand, including staffing, catering and maintenance.